How To Fix GE Ice Maker- Troubleshooting Guide

All those appliances which give cooling effects; work on the principle of the refrigeration cycle. The first artificial refrigeration was invented by William Cullen in the 1740s. It was totally based on thermodynamics.

With time, lots of modifications done by various researchers and not electronics also involved. Also, the size of machines is reduced and we got countertop ice makers as result.

GE appliances launched its first nugget ice maker for home use in 2017. But, with time the machine starts creating problems. This guide is entirely based on GE Opal nugget ice maker troubleshooting and fixes.

If your GE ice maker not working or not making ice then this guide will help you. Many reasons contribute to such problems. We’ll see various common problems that occur in GE opal nugget ice makers and will fix them.

GE Ice Maker Not Working? Here’s Common Reasons & Fixes

GE ice maker not working

If your GE ice maker not making ice, you do not need to call a technician immediately. Many times it’s just a small reason because of that, your GE opal nugget ice maker stops making ice.

Here’s some common troubleshooting guide for GE profile opal nugget ice maker-

1. Opal Ice Maker Not Turning ON

A very common issue you may face is the Opal ice maker not turning ON. Many users reported this issue and here are some common reasons that contribute to this issue.


  • Check your power socket and ensures that there’s no issue with the electricity supply. You can test by pugging in a different appliance to that socket. If it’s not working, you can change the socket.
  • Check the ice maker power supply wire. Inspect it physically and ensures that there’s no cut on the wire. If there’s a cut, replace the wire.
  • Press and hold the power button for 3 seconds.
  • If you’re connected to Opal app, reset the On/Off schedule on your machine.
  • Put the Opal ice maker in cleaning mode by switching the button on the back.
  • If nothing works, call authorised technician to fix it.

2. Opal Ice Maker Turning OFF By Itself

When I was checking Reddit, I found that many people reported this error. They reported that; Opal ice maker turns off randomly.


  • Check your Opal smartapp because sometimes people schedule it and forgot. If you’ve scheduled then delete that.
  • Check the ice bin because Opal provides a sensor to the ice bin. If the ice bin is full, it automatically turns off by itself to prevent overflow.
  • Ensures that ice bin is properly installed and fully pushed (you’ll get a click sound). If it’s not fully pushed, the opal ice maker turns off itself after 4-5 minutes.
  • Regular cleaning is needed for proper functioning, it’s nothing worked then clean your opal ice maker.

3. Opal Interior Lights Are Not Working

Opal nugget ice maker is a fully automatic and smart ice maker. It offers users to switch between Night Mode and Daylight Mode. If your Opal interior lights are not working then it could be due to this.


  • Opal 1.0 Nugget Ice Maker: Press and hold the front round button for 3 seconds. This will toggel you between Daylight Mode and Night Mode.
  • Opal 2.0 Nugget Ice Maker: In this model, there’s a seperate light button. It offers three different modes- ON/Dim/OFF. Just press the light button until you get your desired result.

4. GE Opal Ice Maker Not Making Ice

I have got hundreds of messes that GE Opal ice maker not making ice. If your GE ice maker not making ice, then you can follow these troubleshooting processes-


  • Ensures that ice bin is fully pushed because due to this, GE ice maker stops making ice.
  • Check it machine is running cleaning cycle because it’s a self-cleaning ice maker. You can hear the sound of water flow. If it’s running a cleaning cycle, you have to wait for few minutes and it starts making ice again.
  • Check if water reservior is empty. If there’s low water level, then fill the reservoir with purified water.
  • If nothing works, unplug the device for 4-5 hours.


These are some commons reasons what GE ice maker not working. If also facing any issue with the opal ice maker then you can follow the above solutions. If nothing works, you can reach the Opal support team at 1-866-907-6718.

I hope you found this tutorial helpful. Your feedback and queries are always welcome in the comment box.

9 thoughts on “How To Fix GE Ice Maker- Troubleshooting Guide”

  1. My Opal01B has stopped making ice. I have done all of the steps and procedures to clean and trouble shoot it. There is obviously something wrong with the compressor not circulating the freon through the coils to chill the water to freeze point. Both compressor and coil pack are warm/hot to the touch. Water in the ice try is room temp. Any clues from this point?

    • It seems like something is wrong with the condensation process or probably the expansion valve is not functioning properly. You should call Opal customer care and schedule a service.

  2. I am having issues with my ice maker. Water is making its way to the chamber that makes ice, the coils are getting extremely cold, but it does not make ice. I was given this machine and the owner only had it for a week. He said it made ice then started making a loud noise and afterward stopped. I want to fix it being it was a freebie to me. HELP!! What do I do?

  3. I did all the cleaning steps and plugged it in to start making ice and it is just constantly running water through the ice bin like it was when I cleaned it.

  4. Same issue here. I did contact customer service and here’s what they told me!

    —— Here is the Opal repair process. You will receive a payment request from PayPal for the amount of $250.00 for the total cost of service. After payment is submitted, an empty box will be sent to the address you provided. Please remove and retain your ice bin, scoop, drip tray, and other accessories before packaging.

    The box should arrive within 5 business days. Attached to the box will be instructions to securely package your unit. Place the return shipping label on the outside of the box and contact FedEx to schedule a pick up for your convenience.

    The unit will be shipped to our repair facility. Upon diagnosis, we will identify what the repair need is, replace the necessary part(s) and ship the unit back to you. This process could take up to four weeks. The returned unit will have a 90-day warranty on it that will begin on the date of receipt after the original repair.

    In the event our repair facility deems that the unit cannot be repaired, we will scrap the unit on-site and provide a $125.00 refund.

    *Executing the payment for service is your agreement with these terms.*

    Thank you,

    OnPoint Warranty Solutions
    GE’s Authorized Opal Service Provider

    So basically it’s $250 to try to fix it, More than half the cost of the unit! or $125 to scrap it if they cannot fix it. This machine has been with us 2.5 years and been sitting on our counter out of commission for 8 months of that. 🙁
    I’m looking for a local place that might be able to repair or sadly this is going to the dump.


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